Standard shipping $4.95, FREE with orders over $60
Our Shipping Service
We have two postage rates for shipments in the US. For orders that contain only pattern leaflets we charge $2.95 (for up to 10 pattern leaflets) and for all other orders we charge $4.95.* If you spend over $60 shipping is free.
No one likes waiting, especially not for knitting supplies! As soon as your order is placed, our team gets busy wrapping it all up with loving care.
Monday through Friday, orders are usually processed and shipped by the next day and you will receive a shipping confirmation email when your order leaves us. Most of our packages arrive within 7 business days (not including Saturdays, Sundays or public holidays) after dispatch; if your package has not arrived after 10 business days please contact us and we will do our best to solve the delivery mystery! Please be aware that some orders might be shipped in two different batches which will arrive separately.
Shipping to Canada
For customers in Canada, we have a flat shipping rate of CA$6.95 and it's free for orders over CA$75!
|Our Delivery Rates|
|Delivery destination||Order value||Delivery cost|
(inc. Jersey, Guernsey and the Isle of Man)
|£10 to £25
(up to 10)
|AU$100 and under||AU$7.99|
|New Zealand||Over NZ$100||Free|
|NZ$100 and under||NZ$9.50|
|Austria, Belgium, Czech Republic, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Germany||Over 50€||Free|
|50€ and under||7.25€|
|Andorra, Bulgaria, Croatia, Cyprus, Estonia, Israel, Latvia, Lithuania, Malta, Poland, Romania, Slovenia, Switzerland, Hungary, Slovakia||All orders||7.25€|
|Denmark||All orders||55 Dkr|
|Norway||All orders||65 Nkr|
|Sweden||All orders||70 Skr|
|United States||Over $60||Free|
|$60 and under||$4.95|
|CA$75 and under||CA$6.95|
|Rest of world||All orders||From £6.95|
For exceptional orders which are unusually large and/or heavy, our delivery charges may be different. If this is the case, one of our Smiles team will contact you before your order is finalised. Additionally, some of our yarns come from our UK warehouse. These items will be clearly indicated on the product page and as you add them to your basket, indicating that there will be a delivery time of usually 7-10 business days after despatch. You will pay the same amount for delivery as if it was coming from our US warehouse.
Duties and Taxes
Items ordered for delivery outside of the UK, US or EU may be subject to import duties and/or additional taxes or expenses. You will be responsible for payment of any such duties and/or taxes in addition.
Please note that we have no control over these charges and cannot predict their amount. You should contact your local customs office or taxation authority for more information before placing your order.
Cross-border shipments may be opened and inspected by customs authorities and you must comply with all applicable laws and regulations of the country for which your parcel are destined. We will not be liable for any breach by you of any such laws.
You can view our full terms of sale here
Have a question or an issue with your order?
If you have any problems at all, please contact our customer happiness team who'll do everything they can to make it right.
*Please note that rates are $1 more in Alaska, Hawaii, APO, FPO and US territories