Expert Support for our Customers
Our customer service team are all expert knitters and sleuth-like problem solvers. We prefer to call them the Smile Team because they work tirelessly to make sure our lovely customers get all the help and advice they need. We try to avoid it, but sometimes things go wrong: when this happens Natascha and the team are on hand to help and will respond to your problem within 24 hours.
If you have a problem or need some advice please get in touch; you can email firstname.lastname@example.org, send us a message or use our online chat option via the pop-up on the bottom right of the screen.