Pre-paid returns and quick refunds
We want you to love our service as much as you love knitting. Every time you use our site we want to make you smile. If there's anything wrong with your order, simply return it within 120 days using the pre-paid return address label available on this page. As soon as our lovely warehouse team has received your products in resaleable condition, we will issue you a refund and let you know by email.
You may return new and unused products within 120 days of delivery for a full refund of the cost of the goods only. We will not refund original postage costs. Please return products with appropriate packaging (the original, undamaged packaging is best) and the original delivery note - please let us know why you are returning the item. Please do get a proof of posting receipt just in case your parcel goes astray.
Please print off your pre-paid returns label here. Please securely fasten it to your parcel and send it back to us!
Faulty, defective or wrongly delivered goods will be fully refunded, including the original postage costs. This is only as long as the fault is not due to misuse, use against the manufacturer's recommendations or reasonable wear and tear.
If you have a problem or need some advice please get in touch; you can send us a message or use our online chat option via the pop-up on the bottom right of the screen.